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Privacy Policy (hereinafter also referred «Policy»)

M3Cargo sp. z o.o. (hereinafter also referred to as M3Cargo, we, us/our) ensures the privacy of the data of users of this website In this policy, we understand that Client - any capable natural person or legal entity that uses the services of M3Cargo and has accepted the terms of this Рolicy. On behalf of a legal entity, the use of M3Cargo services is carried out by its authorized body/representative; it is considered that on behalf of a legal entity, its authorized body/representative contacts M3Cargo.
Services - services provided by M3Cargo and indicated on this website or otherwise made public, M3Cargo is committed to respecting the privacy and security of personal data and any other information we collect from website users. We collect only the information that allows us to provide users with the services of the website at the highest level. It also helps us protect the site and users from third party fraud and spam.

This Privacy Policy aims to inform you of which of your personal data we may collect, for which purposes we may use it and which rights you are entitled to.

In compliance with applicable data protection legislation, we inform you herewith that we are the controller of the personal information collected, received or otherwise processed about you as described below. Such legislation includes Regulation (EU) 2016/679 of April 27th 2016 (GDPR) and any other national statutory law applicable to us.

The responsible party in terms of the GDPR within the scope of this website is M3Cargo sp. z o.o., a company with registered office situated at Ul. Gesia 8/205, reg Krakow; Poland, Postal Code: 31-535and registered in the register of Polish companies KRS under the number 0000981648. In its capacity as data controller, M3Cargo is responsible to ensure that the personal data is being processed in a correct manner and in accordance with applicable legislation.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If you do not agree with this policy, do not access or use our Services like this website or interact with any other aspect of our business

By placing an order or opening a M3Cargo account you are accepting and consenting to the terms described in this policy. Furthermore, you guarantee that all persons, whose personal information is given to us by you related to your order or your account, are aware of this policy, accept and consent to the practices described in this policy and are willing and able, upon request of the Information Commissioner or any other Data Protection Authority, to provide a written proof of their consent and acceptance.

1. Information we may collect from  you 

We may collect and process the  following data about you: 

1.1 Information you give us 

You may give us information about  yourself by filling in forms  on (our  website) or by sending us your  application/order or by corresponding  with us by phone, e-mail or otherwise.  This includes information you provide  when you register to use our site,  subscribe to our Services, place an  order on our website or otherwise, other  activities commonly carried out on the  website and when you report a problem  with our website. The information you  give us may include: 

information about the  customer: your name (your first  name and surname or name of  the company and first name and  surname of the person in  charge), VAT ID, address and  phone number, financial and  credit card information, 

information related to the pick up: (first name and surname of the person handing in the  cargo, telephone number,  pick-up address), 

information related to the  delivery: (first name and  surname of the person to which  the cargo will be delivered,  telephone number and delivery  address), 

information related to the  confirmation: (email address,  telephone number), 

information you provide  through our support channels,  where you may choose to submit  information regarding a problem  you are experiencing with a  shipment. Whether you speak to  one of our representatives  directly or otherwise engage with  our support team, you will  provide to us contact information,  a summary of the problem you  are experiencing, and any other  documentation, screenshots or  information that would be helpful  in resolving the issue, including  type of device, operating system,  browser type, IP address, URLs  of referring/exit pages, device  identifiers, and crash data. 

1.2 Information we collect  automatically when you use the  website 

We collect information about you when  you use M3Cargo services, including  while you are browsing our websites. 

Your use of the websites: we  keep track of certain information  about you when you visit and  interact with our website. This  information includes the features  you use; the services you select,  payment options preferred,  frequently used addresses, links  you click on. 

Cookies and other technologies:  we use them in order to provide  functionality and to recognize you  when you’re trying to use our  services. "Cookies" are small  files that enable us to store  information related to your device  and you, the user, specifically,  while you visit one of our websites. Cookies help us to  determine how frequently our  internet pages are accessed as  well as the number of users. And  they help us configure our offers  so that they are as convenient  and efficient as possible for you. 

On the basis of Art. 6 (1) f)  GDPR, we are using "session  cookies" in order to optimize our  website and to guarantee and  convenient and undisturbed user  experience. These cookies are  stored exclusively for the  duration of your visit to our  internet pages. They are  automatically deleted when you  close your browser. 

In addition, we use "persistent  cookies" for retaining information  about visitors who repeatedly  access one of our internet pages.  The purpose of using cookies is  to be able to offer you optimal  user guidance as well as to  "recognize" you and thus be able  to present (as much as possible)  diversified internet pages and  new contents during repeated  use. 

Generally, we do not create an  individual profile of your online  activities. The content of a  persistent cookie is limited to an  identification number. Name,  email address, IP address, etc.,  are not saved on the majority of  our sites. 

1.3 Information we receive from other  sources 

We may receive information about you if  you use other Services we provide or  from public registers. We are also  working closely with third parties  (including, for example, carriers,  business partners, sub-contractors in  technical, payment and delivery  services, advertising networks, analytics  providers, search information providers,  credit reference agencies) and may  receive information about you from  them. 


2. Period of retention 

It is our aim to process your personal data to the least extent possible. If the  exact storage periods are not  mentioned in this statement, we will only  store your personal data as long as it is  necessary to fulfil the purpose for which  it was originally collected and, if  appropriate, as long as legally  stipulated. 

When the processing of the personal  data is no longer necessary for the  purpose of which it was collected, we  will erase such personal data. 


3. Purposes of the processing

3.1 Information about the customer  you give to us 

We will use this information in order to: carry out our obligations arising  from any contracts entered into  between you and us and to  provide you with the information,  products and services that you  request from us, including to  process transactions with you,  send you transactional  information, authenticate when  you log in on websites, provide  customer support, and operate  and maintain our services; 

provide you with information  about other goods and services  we offer that are similar to those  that you have already purchased  or enquired about, in case that  you have given direct consent to  receiving this type of  communications and have not  withdrawn it; 

provide you with information  about goods or services we feel  may interest you, in case that  you have given direct consent to  receiving this type of  communications and have not  withdrawn it; 

notify you about changes to our  services; 

ensure that content from our site  is presented in the most effective  manner for you and for your  computer; 

conduct research for  development: we learn about  how our customers use our services and feedback provided  directly to us to troubleshoot and to identify trends, usage, activity  patterns and areas for integration  and improvement of our services; 

protect our legitimate business  interests and legal rights,  whenever it is required for us to  do so in connection with legal  claims, compliance, regulatory,  and audit functions, and  disclosures in connection with  the acquisition, merger or sale of  a business. 

The legal basis for the processing of the  aforementioned data categories is Art. 6  (1) of the European General Data  Protection Regulation (GDPR) 

3.2 Information you give to us  relating to the pick-up, the delivery  and to the confirmation 

We will use this information in order to:

  • carry out our obligations arising  from any contracts entered into  between you and us; 
  • provide you with the information,  products and services that you  request from us. 

3.3 Information we receive from other  sources 

We may combine this information with  information you give to us. We may use  this information and the combined  information for the purposes set out  above (depending on the types of  information we receive). 

4. Disclosure of your information Depending on the nature and scope of  our assignment or the services  requested from us, we may share  personal information with the following  recipients to the extent that such  disclosure or transmission is deemed  reasonably necessary or desirable for  satisfying the purposes mentioned  above or at the specific legitimate  request of our clients, the data subjects  concerned. We may share your  personal data with: 

authorized M3Cargo personnel  that need access to the  information for the performance  of any contract we enter into with  you; 

companies part of the M3Cargo  nder group in order to operate  and improve products and services; 

selected third parties including  carriers and other business  partners, suppliers and sub contractors for the performance  of any contract we enter into with  them or you, including: carriers,  providers of website and  application development, hosting,  maintenance, backup, storage,  virtual infrastructure, payment  processors, accounting firms,  phone system providers,  analytics systems providers, etc. 

When choosing third parties to whom  we may share your information,  M3Cargo takes all the necessary  precautions to ensure their adequate  level of protection with regards to  personal data. 

We may also disclose your personal  information to third parties: 

In the event that we sell or buy  any business or assets, in which  case we may disclose your  personal data to the prospective  seller or buyer of such business  or assets, but only in case that it  is strictly necessary for the  transaction to be concluded. 

If we are under a duty to disclose  or share your personal data in  order to comply with any legal  obligation, or in order to enforce  or apply our terms and other  agreements; or to protect the  rights, property, or safety of  M3Cargo, our customers, or  others. This includes exchanging  information with other companies  and organizations for the  purposes of fraud protection and  credit risk reduction. 

M3Cargo would like to point out that it  takes its duties towards customers,  partners and personnel seriously;  hence, does not disclose data to  anyone, unless it is required to do so in  order to comply with the law or a valid  and binding order of a government or  regulatory body, or in order to fulfil a  contractual obligation for which the data  subject has given consent to the  processing (such as cases mentioned  above). In such cases, the government or regulatory bodies need to follow the  applicable legal process to obtain valid  and binding orders, and such orders are  reviewed by M3Cargo, which may  object to too broad or otherwise  inappropriate or inadequate orders. 

Unless prohibited from doing so, or if  there is a clear indication of illegal  conduct in connection with the use of  M3Cargo’s products or services,  M3Cargo gives a notice to its customers  before disclosing a customer’s contact,  so that they can seek and prepare  protection from disclosure. 

M3Cargo takes all of the necessary  technical and organizational security  measures to protect your personal data  from being lost or misused. For  instance, your data is saved in a secure  operating environment which is not  accessible to the public. In certain  cases, your personal data is encrypted  by Secure Socket Layer technology  (SSL) during transmission. This means  that an approved encryption procedure  is used for communication between  your computer and the M3Cargo  servers if your browser supports SSL. Should you wish to contact M3Cargo by e-mail, we would like to point out that  the confidentiality of the information  sent cannot be guaranteed. The  contents of e-mail messages can be  read by third parties. We therefore  recommend you send us confidential  information only by post. 


5. Legal basis 

In order to be a lawful processing, a  controller must always base its  processing activities of personal data on  one of the legal grounds enumerated  within the GDPR. We will process your  personal data only when we have an  appropriate legal basis for doing so. 

Your personal data shall be processed  when: 

  1. you have given your consent;
  2. it is necessary for the  performance of a contract to  which you are a party or in order  to take steps at your request  before entering into a contract; 
  3. it is necessary for compliance with a legal obligation to which  we are subject; 
  4. it is necessary for the purposes  of our legitimate interests as long  as our interests are not  overridden by your interests or  fundamental rights and  freedoms. For instance:
  • to establish, exercise or defend our legal rights in case of a legal claim;
  • to maintain and update our list of contacts;
  • to deal with communications received from you, contacts via phone or email, and responding to your queries;
  • to ensure network and information security and stability. 


6. Your rights & Remedies 

6.1 Right to access 

You have the right to obtain from us  confirmation as to whether or not  personal information concerning you is  being processed, and, where that is the  case, access the personal information  and relevant information in that regard. 

6.2 Right to correction 

You have the right to obtain from us  without undue delay the rectification of  inaccurate personal information  concerning you and taking into account  the purposes of the processing, the right  to have incomplete personal information  completed. 

6.3 Right to object 

You have the right to object to the  processing of your personal data in  certain circumstances stated by GDPR.

6.4 Right to erasure (Right to be  forgotten) 

You have the right to be forgotten  whenever the original purposes are no  longer relevant and that we do not have  legitimate grounds to decline your  request to be forgotten. 

6.5 Right to request the restriction of  processing 

If you do not agree with a decision to  process personal data based on our  legitimate interest you may request that  such processing be restricted. You may also request a restriction of processing  if you consider that we process incorrect  data or that the personal data is no  longer necessary for the purposes of  processing. 

6.6 Right to transportability 

You may ask for the transfer of your  personal data to another party. 

6.7 Right to withdraw your consent

You have the right to withdraw your  consent at any time when the  processing of personal data was based  on your consent. 

6.8 Rights related to automatic  decision making 

You have the right to opt out of  automated decision-making, including  legal consequences for you or  otherwise affecting your rights and  legitimate interests. If you do not agree  with the decision made automatically,  you can contact us at the contact details  above and request a review of the  decision. 

6.9 Right to lodge a complaint with  the supervisory authority 

You have the right to file a complaint  with the data protection authority in your  country. Nevertheless, we invite you to  contact us before making any complaint  to the competent authority. 

To exercise your rights, you can send a  written request to email: 

7. Notification of breach 

We will notify the National Data  Protection Commission in case of a  breach of personal data without undue  delay and no later than 72 hours after  detecting the breach. 

Pursuant to the provisions of GDPR,  clients and contacts will be personally  notified of a personal data breach,  without undue delay, only when the  personal data breach is likely to result in  a high risk to their rights and freedoms. 

8. Changes to our privacy policy

Any changes we may make to our  Privacy Policy in the future will be  posted on this page and, where  appropriate, notified to you by e-mail. We encourage you to review regularly  this page to remain informed about your  rights and the way we process your  personal data This Policy was last reviewed and  updated on 08th of December 2022. 

9. Contact 

Questions, comments, complaints and  requests regarding this privacy policy  are welcomed and should be addressed  to email: 

This version of the Policy enters into  force on December 8th, 2022